PBA Xtra Frame Help Contents Minimum System Requirements FAQ Terms of Service Contact Us Minimum System Requirements [Back to Top] In order to fully enjoy your NeuLion Videos Online experience it is recommended that your computer meets or exceeds the following system requirements: Minimum Windows Requirements Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory Microsoft Windows XP SP2 or Microsoft Windows Vista Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:       - IE: http://www.microsoft.com/ie       - Firefox: http://www.mozilla.com/firefox Adobe Flash Player 9.0.124.0 or above:  http://www.adobe.com/products/flash/about/ Microsoft Silverlight: http://www.microsoft.com/silverlight/get-started/install/default.aspx Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience Free hard disk space: 300 MB Video adapter and monitor: Super VGA (1024x768) or higher Minimum Mac Requirements PowerPC G3 600 MHz Pentium III 1GHz Mac OS X 10.4+ Firefox v1.5+: http://www.mozilla.com/firefox Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/ Microsoft Silverlight: http://www.apple.com/downloads/macosx/development_tools/silverlight.html Internet connection bandwidth: 300 kbps (DSL/Cable or higher) minimum, 750kbps or higher recommended. Free hard disk space: 300 MB Video adapter and monitor: Super VGA (1024x768) or higher. Frequently Asked Questions [Back to Top] Why are my videos taking so long to start and/or very choppy? This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should. Why is my video not playing? Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following: Low Memory - if your computer has less then the minimum 256 MB of memory or you are running many applications at the same time, close other applications before playing a video. Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 300 kbps download speed. Contact your internet provider if you suspect you are getting less then this speed. Low Hard Drive Space - Video players can temporarily store videos on your hard drive for play back. Make sure you have at least 300 Megabytes of space free.* How do I cancel my subscription to Xtra Frame? To cancel your subscription send an email with your Xtra Frame username to PBASupport@neulion.com. Please allow 24 hours for a confirmation. Contact Us [Back to Top] If you have any questions or comments feel free to contact us by emailing PBASupport@neulion.com Live chat support is available during live events at http://pbasupport.neulion.com.